DIAMONTE EYE AND CRYSTAL BRACELET

All jewellery orders have FREE delivery in the UK

• Any order made before 12 Midday we aim to send out same working day.
• All orders are sent via Royal Mail first class

Please expect your order to have a three to four day waiting period.

International orders are charged at eight pounds per order, and delivery time varies but around the week mark.

Please note you may be charged customs duty and VAT - Which is your responsibility to pay.

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Buyer to pay return postage. (unless the item is faulty)

To start a return, you can contact us at jakki3058@gmail.com. Please note that returns will need to be sent to the following address: 

Flat 25 Leonard Houlden Court, Dorchester road, Taunton TA2 7LN, United Kingdom

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jakki3058@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned

Special orders or personalized items

Earrings for hygiene purposes. 

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jakki3058@gmail.com.